Last updated: 7 September 2026
Frutii Crisp (“Frutii”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or use our website, frutii.com.au (the “Website”), purchase our products, contact us, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
1. Who we are
Frutii Crisp is an Australian business offering freeze-dried stonefruit products grown, packed and sold in Australia.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at info@frutii.com.au.
2. What personal information do we collect?
The personal information we collect depends on how you interact with us.
This may include:
your name;
email address;
phone number;
billing and delivery address;
information provided when placing an order;
information relating to your purchases;
account login details, where applicable;
information you provide when contacting us;
information provided when subscribing to our marketing communications;
your preferences and interactions with our communications;
information about how you use our Website, including IP address, browser type, device information and pages visited; and
other information you voluntarily provide to us.
We do not generally need to collect sensitive information from you in order to provide our products or services.
3. How do we collect personal information?
We may collect personal information directly from you when you:
visit or use our Website;
create an account;
place an order;
subscribe to our newsletter or marketing communications;
contact us through our contact form, email or other communication channels;
participate in a promotion, competition or survey;
interact with us through social media; or
otherwise provide information to us.
We may also automatically collect certain information about your use of the Website through cookies, analytics tools and similar technologies.
In some circumstances, we may receive information from third-party service providers that assist us with operating our Website, processing payments, fulfilling orders, delivering products, providing marketing services or analysing Website traffic.
4. Why do we collect and use personal information?
We may collect, hold, use and disclose personal information for purposes including:
processing and fulfilling orders;
processing payments;
arranging delivery of products;
communicating with you about your orders;
responding to enquiries and providing customer support;
managing customer accounts;
providing and improving our Website and products;
understanding how customers use our Website;
sending marketing communications where permitted by law and where you have consented or we otherwise have a lawful basis to do so;
administering promotions, competitions or other activities;
preventing fraud, misuse or security incidents;
maintaining and improving the security of our Website;
complying with our legal and regulatory obligations; and
other purposes reasonably necessary to operate and grow our business.
We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
5. Online orders and payments
When you purchase products through our Website, we collect information necessary to process and fulfil your order.
This may include your name, contact details, billing information, delivery address and details of the products you purchase.
Payments may be processed by third-party payment providers. Depending on the payment method you use, your payment information may be collected and processed directly by the relevant payment provider.
We do not generally store complete credit or debit card numbers on our own systems.
Third-party payment providers may have their own privacy policies governing how they handle your information.
6. Delivery and fulfilment
To deliver your order, we may provide relevant personal information to delivery companies, postal services, fulfilment providers and other service providers involved in getting your order to you.
This information may include your name, delivery address, phone number and other information reasonably required to complete the delivery.
7. Marketing communications
If you subscribe to receive marketing communications from us, we may use your personal information to send you information about:
Frutii products;
new products or product releases;
special offers and promotions;
competitions or events; and
other news or content relating to Frutii.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not affect transactional communications that we need to send you, such as order confirmations or delivery updates.
8. Cookies and analytics
Our Website may use cookies and similar technologies to help us operate the Website and understand how visitors use it.
Cookies may be used to:
remember preferences;
keep shopping carts and Website functions working;
understand Website traffic and usage;
improve Website performance;
measure the effectiveness of marketing; and
provide relevant advertising where applicable.
We may use third-party analytics, advertising or Website technologies for these purposes.
You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Website.
9. Third-party services
We use third-party providers to help operate our business and Website. These may include providers of:
website hosting;
e-commerce functionality;
payment processing;
email and marketing services;
analytics;
advertising;
customer support;
shipping and delivery; and
information technology and security services.
These providers may have access to personal information where reasonably necessary to provide services to us.
We require service providers to handle personal information appropriately and, where applicable, in accordance with contractual or legal obligations.
10. Overseas disclosure of personal information
Some of our service providers may be located outside Australia or may store or process information outside Australia.
As a result, personal information may be disclosed to overseas recipients where reasonably necessary to provide our services or operate our business.
The countries in which overseas recipients may be located will depend on the third-party services we use and may change from time to time.
Where required by applicable privacy laws, we will take reasonable steps to ensure that overseas recipients handle personal information appropriately.
11. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate technical, physical and organisational safeguards.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through our Website.
12. How long do we keep personal information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
provide products and services;
maintain business and transaction records;
comply with legal and accounting obligations;
resolve disputes; and
enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.
13. Accessing your personal information
You may request access to personal information that we hold about you.
We will generally provide access unless an exception under applicable privacy law applies.
To request access, please contact us using the details provided in the Contact Us section of this Privacy Policy.
We may need to verify your identity before providing access to your information.
14. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and ask us to correct it.
We will consider your request and take reasonable steps to correct information where appropriate.
15. Privacy complaints
If you believe that we have handled your personal information in a way that breaches applicable privacy laws or this Privacy Policy, please contact us first so that we can investigate and attempt to resolve your complaint.
Please provide enough information for us to understand the issue, including relevant dates, communications or other details where appropriate.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC at oaic.gov.au.
16. Children’s privacy
Our Website is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can consider the appropriate action.
17. Links to other websites
Our Website may contain links to third-party websites, including social media platforms and other websites operated by businesses or organisations outside our control.
We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, services or privacy practices, or changes to applicable laws.
When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date at the beginning of the policy.
We encourage you to review this Privacy Policy periodically.
19. Contact us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
Frutii Crisp
Website: frutii.com.au
Email: info@frutii.com.au
Last updated: 7 September 2026